We keep billions of users safe
Cover more content with
Scale your content moderation with up to 5x more content coverage* and multi-language implementation.
*Based on an average of Spectrum Labs customers across gaming, dating, and social media apps. Results may vary.
Guardian uses true Natural Language Understanding (NLU) AI to go beyond keyword-based filters. Guardian can discover and act at scale on difficult-to-detect behaviors that other solutions miss:
- Child sexual abuse material (CSAM)
- Bullying
- Hate speech
- Spam
- Radicalization and extremism
What makes Guardian better?
Guardian's powerful features help moderation teams scale the coverage and quality of their content moderation efforts:
User-Level Moderation
Allows moderators to pinpoint and take action against users who create a disproportionate volume of harmful content.
Healthy Behaviors AI
The world's first AI that detects and promotes positive user behavior.
Multi-Language Capability
Your content moderation efforts can scale uninterrupted as your platform grows internationally.
This 360-degree, community-customizable, and always-improving solution helps reduce legal and business risk, lower the cost of scaling globally, and drive higher retention and revenue-per-user — all while making the internet a safer, more positive place to be.
Contextual AI
Sophisticated detection of complex behaviors
Toxic content isn’t just harmful for users — it’s also high-risk for businesses. Illegal behaviors can get apps and websites shut down, kicked off app stores, shut down by government regulators, and blacklisted by payment processors.
Some toxic behaviors are easy to find, but others depend on context.
Our contextual AI analyzes metadata from user activity on your platform, like conversations, when and where they happen, and past user behaviors.
This allows Guardian to detect patterns and find behaviors that other solutions miss, including:
- Bullying and harassment
- Hate speech and radicalization
- Sexual content
- Spam
- Self-harm
- Underage and CSAM
- Threats
- Violence
- Solicitation of sex
- Custom detection lists
- And more
“Overnight I saw a 50% reduction in manual moderation of display names.”
Multi-Language Moderation
High-quality moderation in any language
To provide multi-language moderation, platforms often work with multiple vendors who specialize in different languages. That approach is expensive, difficult to manage, and doesn’t enable consistent quality.
Guardian’s patented, multi-language capability offers a better solution. Configured for local social norms and country-specific regulations, our AI helps you moderate for a global audience at scale.
Guardian’s supported languages include Arabic, French, Hindi, Korean, and many more — but Spectrum Labs can add moderation capabilities for any language.
“Spectrum Labs was the only partner who could offer high-quality content moderation across multiple languages, allowing us to automate and scale our moderation efforts.”
Healthy Behaviors AI
Remove the bad — and promote the good
Simply removing toxic content does not mean you are building a healthier, more cohesive online community. After all, engagement and retention are not just tied to a game or app’s design, but to how users relate to each other on your platform.
With the first-ever positive user behavior detection, analytics, and actioning capability, Guardian by Spectrum Labs enables trust & safety and community leaders to analyze and improve their moderation efforts.
“Adding IMVU to the growing data set that Spectrum Labs uses to improve and evolve their AI benefits both of our companies. And above it all, our missions are aligned: both companies are focused on making online environments more successful for human connection.”
User-Level Moderation
Moderate users, not just messages
Across nearly every type of platform, 30% of toxic and illegal content is generated by just 3% of users.
To find toxic users, Guardian leverages user reputation scores, which aggregate individual user behavior over time and assign scores that can be used in AI analysis.
Each user reputation score is based on behavior severity, prior violations, and recency of offensive posts or actions.
This fully anonymized and privacy-compliant tool enables moderators to identify and penalize bad actors faster, more efficiently, and in time to prevent real-world harm.
It can also be leveraged to identify users who may be at risk for self-harm or CSAM grooming by detecting factors that indicate possible vulnerability.
“Approximately 30% of toxic content originates from just 3% of users across every kind of platform.”
Guardian for Voice
Voice and audio
moderation AI
Our industry-leading voice content moderation solutions help you identify and control disruptive user behaviors to build a healthier, growing community.
With Contextual AI detection and automated user-level action, content mods can scale coverage across all types of user-generated audio content:
- Voice channels and rooms
- In-game audio chat
- Voice memos
- Interactive podcasts
- Livestream video with audio chat
- And more
Building safer online communities across industries
Every community has different content moderation policies and needs. We provide solutions for these industries and more:
Guardian Moderation Queue UI
Guardian UI is designed to work with our API to help you take automated, effective action at scale. If you use your own UI, we can help you trigger custom actions with configurable webhooks that respond in milliseconds.
Moderation Queue
Moderate efficiently
View cases prioritized by severity with all relevant information for decisions. Review and act on a user or content level. Integrate with your internal systems.
Automation Builder
Trigger actions
Configure nuanced automated actions to moderate at scale. Block or remove content, warn or suspend users, or send for human review.
Analytics Dashboard
Gain Insights
Measure behavior prevalence and moderation impact. Compare to benchmarks, get strategic recommendations, and share your progress.
Our complete solution
Detecting harmful behaviors is just the start. Our platform includes everything you need to achieve your key trust & safety objectives and the analytics tools to show a 360 degree view of the health of your community so you can quantify the effectiveness of your teams’ efforts.
Community assessment
Get visibility into what's really happening in your community, along with ideas for improvement.
Easy-to-implement API
Streamlined setup ensures fast time-to-value with minimal maintenance.
Enterprise scale and speed
Big data infrastructure handles any volume of user-generated content in milliseconds.
Dedicated customer success
Our trust & safety, technical, and data experts are here to help you achieve your goals.