On-Demand Master Class
Recorded on Wednesday, July 27th, 2022
Trust and safety policies are the guardrails that keep users safe on a platform.
While the method of researching, writing, and operationalizing policies may differ by platform, policies convey the values and expected behaviors of a platform’s community. A well-executed policy will help a platform articulate what is, and what is not considered harmful behavior on the platform. Looking at data, appeals, user reports, and user retention will help inform platforms how well the policies are written.