online toxicity

On-Demand Master Class 

Principle, Policy, and Playbooks 

Recorded on Wednesday, July 27th, 2022

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Trust and safety policies are the guardrails that keep users safe on a platform.

While the method of researching, writing, and operationalizing policies may differ by platform, policies convey the values and expected behaviors of a platform’s community. A well-executed policy will help a platform articulate what is, and what is not considered harmful behavior on the platform. Looking at data, appeals, user reports, and user retention will help inform platforms how well the policies are written.

Key takeaways:

  • Where to start with developing a platform policy.
  • How to decide what policies to set for your platform.
  • Conforming your policy to new regulations in the US and EU.
  • Operationalizing policy.
  • Measuring the ROI on policy creation and content moderation.
  • Getting internal alignment and buy-in with other departments and leadership on policies.
  • Creating regional policy vs global policy.


  • Agnes Evrard, Director, Trust & Safety, Brainly
  • Alex Sandeford, Product Policy Lead - Trust and Safety, Coinbase
  • Daryl Sando, Sr. Trust & Safety Policy Manager, Tinder

Watch the Master Class On-Demand