Tuesday, October 19th
6:00PM ET Welcome Reception & Dinners
Settle in and relax before your action-packed itinerary commences.
Wednesday, October 20th
8:00AM - 9:00AM ET - Breakfast
Enjoy a leisurely breakfast while you meet and mingle with other Trust and Safety professionals.
9:00AM - 9:30AM ET - T&S: The Next Ten Years
Listen to the experts kick off the conversations with an overview of the last and next 10 years of Trust and Safety.
9:30AM - 10:30 AM ET -The Buddies: Forging and Maintaining Vital Relationships
Just like cybersecurity, user safety is everyone’s responsibility. It can sure feel like you’re going it alone sometimes, though. How does the T&S leader integrate into their larger company? Perhaps more urgently, how does one build solid working relationships with product and engineering, the two departments key to getting T&S initiatives completed? Hear from panelists with those relationships.
10:30AM - 10:45 AM ET - Networking & Coffee Break
10:45AM - 11:45AM ET - Scaling T&S
Congratulations, your community is growing. Your efforts have to adapt, but how? What does a T&S department look like at different growth stages? These panelists report back, sharing what they learned along the way.
11:45AM - 12:00PM ET - Spotlight
12:00PM - 12:30PM ET - Global T&S: Dealing with Multiple Languages and Cultures
Success! Your community has landed on far flung shores where cultural norms and language differ from your own. Driven to provide your new users with the same safety mechanisms your homegrown users enjoy, you are excited to jump in. Where do you start? Panelists with international experience report back.
12:30PM - 1:30PM ET - Lunch
1:30PM - 2:00PM ET - TSPA Keynote
An exclusive presentation by the Trust & Safety Professionals Association.
2:00PM - 3:00PM ET - T&S: Safety by Design
The tide is turning. More and more platforms are considering user safety earlier in product and feature development; the risk of not doing it has grown exponentially. Panelists share tips/tricks to incorporate safety planning earlier in product/feature development, how to right-size T&S investment as products/features mature, and prepare for new content types like voice chat.
3:00PM - 3:30PM ET - Networking & Coffee Break
3:30PM - 4:30PM ET - Government, Law Enforcement and Media Relations
Change is in the wind. US states, our federal government as well as governments worldwide are debating and passing updates to laws governing internet content, which will change how T&S works. So, how does the T&S leader keep abreast of these changes, separating the noise from the signal? Our panelists share their stories.
4:30PM - 5:00PM ET - Selling T&S Initiatives to the C-Suite
Businesses, by their nature, think in terms of ROI and growth, but user safety and community health require a different framework. And that framework needs buy-in from the C-Suite. How do you get them to care about safety? Who better to learn from then those in the C-Suite who already do.
6:00PM - 9:00PM ET - Cocktail Reception & Dinner
Sip and dine in ultimate luxury as you take in the events of the day with the finest cocktails, conversations and cuisine.
Thursday, October 21st
8:00AM - 9:00AM ET - Breakfast
Enjoy your second luxury breakfast at the Mandarin Oriental and reconnect with your new network.
9:00AM - 9:30AM ET - Spotlight
9:30AM - 10:30AM ET - Scenario Planning
Brainstorm in smaller groups of the Trust and Safety community. Solve real problems affecting your business.
10:30AM - 12:30PM ET - Discussion Groups
Intimate discussions on topics of your choosing. Sharing the best ideas in the Trust and Safety industry.
12:30PM - 1:00PM ET - Closing Remarks
We wrap up our event with some final words from the most esteemed professionals in the Trust and Safety community.
1:00PM ET - Afternoon Outing