Head of Search, Pinterest
Spectrum helps marketplaces detect and prevent behavior that harms their buyers and sellers. Today’s peer-to-peer online marketplaces move billions of dollars of merchandise every year. Marketplace revenues are expected to double by 2022. Harassment, illegal solicitations, scams, and fraud in marketplaces create bad buying experiences and negatively effect revenue.
Spectrum’s own research revealed 5% of all marketplace transactions are taken offline. This model identifies attempts to transact off platform.
Drugs and weapons are sold online everyday. This model recognizes attempts to buy or sell illegal drugs or weapons.
Fraudulent requests for money related to a purchase can trick experienced shoppers. This model detects attempts to scam another person.
Throughout the year we examine interesting topics related to Trust & Safety at e-commerce marketplaces. These explorations help you build a deeper base of knowledge to better serve their communities.