It's what we do, and we think about it - a lot! Check out our resources below for insight into content moderation, Trust and Safety, and important issues and trends that are affecting us all.
Detecting positive behaviors can have the same impact on user retention, user experience, and the bottom line as detecting and removing toxic behavior. Download the white paper to learn how to define and detect positive behavior, and the tools to start rewarding your users.
In this white paper, learn about the challenges of protecting the LGBQT+ community on your platform, the impact on the community when new laws are passed, and how to use technology and people to detect users sending hate speech, insults, harassing messages, and cyberbullying to the LGBQT+ community.
Spam is an even larger problem than the 100 billion spam email messages that are sent every day. Spam also affects online platforms with profiles, posts, comments, reviews, and chats with spam detours and spam disruptions. Read this white paper to learn how to detect and mitigate spam.
Hate Speech on platforms has the potential to escalate to extremist behavior on and offline but Trust & Safety teams need to overcome many challenges to be able to detect Hate Speech accurately. This whitepaper covers effective methods for detecting and removing Hate Speech and Extremism from your online community.
Voice and audio chat communication is becoming more popular on user platforms, but there isn't much research and development behind moderating audio or voice. Download the whitepaper to learn best practices for starting audio moderation, the tools to use, and policies to be aware of.
As your company grows, it is inevitable that children will be on your platform, and it is the companies responsibility to understand how to protect them on it. Download the whitepaper to learn about the laws and tools needed to protect underage users on your platform.
Trust and Safety doesn't belong to a single department: it is an opportunity for the entire company to align on goals and contribute to improving the user experience. Get the whitepaper and learn more about the importance of collaboration and how to create alignment at your company.
Keeping children safe on the internet is an enormous concern, for parents, platforms, and regulators. But are current regulations making progress toward that goal? Learn more in our whitepaper.
Cyberbullying is a complicated issue: taking place over a variety of mediums and with constantly evolving tactics, which are difficult to manage.
Often, cyberbullying is situational or contextual; meaning that traditional tools like keyword or RegEx filters can be ineffective. Learn how to prevent cyberbullying on your platform in our eBook.
When traditional moderation solutions don't work, and your team can't keep up with the volume, what can you do? Consider contextual AI: content moderation that can read context for accurate identification and response to inappropriate behaviors.
Trust and Safety is becoming more complex and at the same time, more important in the eyes of the industry, the media, and regulatory bodies. Online platforms struggle with preventing behavior that violates community guidelines. Learn more about the state of Trust and Safety today in our guide.
Data labeling is a primary concern for online platforms, but it is difficult to manage in a complex environment. Learn how you can improve data labeling practices at your platform with our whitepaper.
We conduct live events and webinars regularly. To check out what's on the horizon and access on-demand recordings of past events featuring trust and safety experts and industry insiders click HERE.