Trust and safety policies are the guardrails that keep users safe on a platform. While the method of researching, writing, and operationalizing policies may differ by platform, policies convey the values and expected behaviors of a platform’s community. A well-executed policy will help a platform articulate what is, and what is not considered harmful behavior on the platform. Looking at data, appeals, user reports, and user retention will help inform platforms on how well the policies are written.
Agnes Evrard, Director, Trust & Safety, Brainly
Alex Sandeford, Product Policy Lead - Trust and Safety, Coinbase
Daryl Sando, Sr. Trust & Safety Policy Manager, Tinder
This past week, our #TSCollective Community Manager, Matt Soeth, sat down with Agnes Evrard, Director, Trust & Safety, Brainly; Alex Sandeford, Product Policy Lead - Trust and Safety, Coinbase; Daryl Sando, Sr. Trust & Safety Policy Manager, Tinder.
Watch the master class on-demand.
Sign up for #TSCollective, a community of trust and safety professionals sharing best practices and support for this heroic work.
Spectrum Labs uses Contextual AI and Trust & Safety expertise to provide you with a report and analytics of the behaviors on your platform. Contact our team for a community health assessment.
Spectrum Lab's configurable AI adapts to changing behavior and continues to improve over time. It gives Trust & Safety teams insight into new behavior that may arise from current events. Contact our team to learn more.